Privacy Policy

Nuqta is software for small businesses in Tajikistan. An AI assistant answers a company's customers in Instagram, Facebook Messenger, WhatsApp, Telegram and on the company's website. It also takes bookings and appointments. The company owner sees everything in the company dashboard.

Operator: "FURUSHI KHONAHO" LLC. Address: 53 Rudaki Street, 2nd floor, I. Somoni District, Dushanbe 734001, Tajikistan.

We receive this data only when a company connects its own page to the service. It includes:

• messages from the company's customers and the replies sent to them;
• comments on the company's posts;
• information about the company's page or profile: name, username, profile picture;
• statistics of the company's ads;
• leads from ad forms (lead ads);
• the product catalog.

We use this data only to run the service for that company. The company can disconnect its page at any time in the dashboard.

Besides data from Meta, we store:

• the phone number of the owner and employees of the company: it is needed to sign in with a code sent by SMS;
• the company name and type of business;
• customer requests and bookings: name, phone number, time;
• conversations in Telegram and on the company's website;
• the IP address of the device: it is needed to protect the service from abuse.

We do not store the SMS code itself. We store only its encrypted fingerprint, and records of codes older than one day are deleted.

We use data so that:

• the AI assistant can answer the customers of that company;
• the owner can see conversations, requests, bookings and statistics in the dashboard;
• we can protect the service from abuse;
• we can track spending.

We do not use the data of one company for another company.

We do not sell data and we do not share it for advertising. We pass data to third parties only when it is needed to run the service, and only to the providers listed below.

To answer customers we use the paid Google Gemini API. The text of the conversation is sent to it so that the AI can write a reply. Under the terms of Google's paid API, this data is not used to train models.

We share only what is needed to run the service:

• Payom (SMS service): the phone number and the text of the SMS with the code;
• Meta and Telegram: the messages that a company sends to its own customers through these networks;
• Cloudflare: storage of encrypted backups (R2) and a network gateway to the Instagram API.

Data is stored on a server that the service rents. Access keys of connected channels are stored encrypted.

We keep data while the company uses the service. After a company or a channel is deleted, its data is deleted from the working database.

Backups: on the server we keep 3 daily and 2 weekly copies. In the cloud, daily copies are kept for 14 days and weekly copies for 92 days, then they are erased automatically. So data can remain in backups for up to 92 days.

There are three ways:

• In the dashboard (https://app.nuqta.website): delete the whole company, or disconnect a channel (Instagram, Facebook, WhatsApp). The data of that channel is deleted.
• By email to jabbarovdaler@gmail.com: give the phone number of your dashboard or the name of your page.
• In Facebook or Instagram settings: remove the Nuqta app. Facebook: Settings & privacy → Settings → Apps and websites → Nuqta → Remove. Instagram: Settings → Apps and websites → Active → Nuqta → Remove. Meta then sends us a deletion request, we delete the data we received through that page, and we give you a confirmation code.

You can check the status of a deletion at https://nuqta.website/en/data-deletion/?code=<code>.

We delete the data from the working database. From backup copies it disappears within 92 days.

A customer of a company can ask the company to delete their conversation, or write to us.

More details: https://nuqta.website/en/data-deletion/

If we change this text, the new version will appear on this page with a new date.

Questions about data and deletion requests: jabbarovdaler@gmail.com.

Company dashboard: https://app.nuqta.website